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GU scrambles to fix glitches in online-only fee payment process

14th June 2018, 06:40 Hrs


PANAJI: Students of Goa University on Wednesday complained of long waiting times to pay the course fees due to a change in the varsity's method in accepting fees this year.
GU has received instructions from the MHRD and the central government to go for a more digital approach in its administrative work.
By virtue of this, the varsity has been asked to accept fees online. However, the system that has been put in place is not functioning as smoothly as was expected as a result of which many students complained of facing trouble to finish their payment process.
According to sources, the trouble began when the varsity decided to make certain changes to their online portal. This was done around February and March when the convocation was to take place. Much of the data of many students, who had not completed their student profiles was left out and are now facing a tough time in getting their admissions sorted.
"We were hoping that with the new digital system, payments could be done from home. However, it has become a bigger hassle as we have to still travel to the University to sort out these glitches," a student who didn't wish to be named told The Goan.
When contacted, Joint Registrar of GU, Donald Rodrigues, said that this was not true and added that acceptance of fees online was to assist students, especially those who came from far off places. A couple of glitches along the way did not mean that the system is not working, he maintained.
However, a visit to the University confirmed that it was more than just a few students who faced the problem with the authorities grappling to solve it.